Support and contact

A question about your account, a booking or a rental? Email us and we will help you out.

Contact

Email: support@userentle.com
We reply within 48 hours.

What helps us help you quickly

• the email address you use to log in to the app;
• for a question about a booking: which piece it is and the rental period;
• for a problem in the app: what you were doing when it went wrong, and your device.

A problem with a booking

If something goes wrong at the handover or the return, report it in the app, in the conversation that belongs to that booking. The videos of the condition of the piece are there too, and a dispute is judged on them. Arrangements made outside the app cannot be taken into account.

Your account

You can delete your account in the app itself. How that works, and what happens to your data, is on Delete your account. What we do with your data is in the privacy policy.